Hampton Inn & Suites Wichita/Airport

1st time staying at this hotel. We were able to check in early. When we got to our room, we discovered the TV was not properly working. Broc, at the front desk, came right up and tried to fix it, called maintenance and when it could not be fixed, he promptly moved us into a different room on the 1st floor. His customer service was impeccable! The hotel was beautiful, clean and comfortable! I would recommend staying here!

There’s an airport across the street from the hotel and hearing the planes come in and leave was soothing to me. You can see the airstrip lit up at night when you take the hotel exit. The hotel was very clean and provides shampoo, conditioner, hair dryer, iron, coffee maker with coffee, microwave and fridge in the room! I was highly satisfied with this hotel which also includes free breakfast.

Got upgraded so don't expect a normal room to look like the picture. However look was clean and staff very friendly. The location was so great being further away from downtown and other activities. It was also tough at night because the rooms weren't very well insulated from outside noise. This hotel is right next to airport so I thought they would have done a better job. If I had to stay by airport again I would stay at the doubletree.

The room was great. I was impressed with how quiet it was. The 2-queen has a sliding barn door, which I was slightly concerned about for privacy, but it was not a problem. Unfortunately many of the front staff members treated us with disrespect and contempt. We tried to call ahead to let them know a member of our party was arriving before us, and they seemed irritated we called, were snappy, and didn't seem to listen. When she checked in they told her she wasn't on the reservation and gave her a hard time. When we arrived we asked for extra room keys as the other members of our party were out and there were four of us on the reservation, and they made a big deal out of it and said they could only give us one. (They didn't check our IDs or verify our identities in any way either) There were a few members of staff who seemed fine but the other ones were snappy every time we had to interact with them. I know dealing with customers can be difficult but I didn't feel like we were anything but patient and polite.